Privacy Policy

This Privacy Policy describes how PETFAMILY (“PETFAMILY365,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit or make a purchase from our website (the “Site”), or otherwise interact with us.

1) Information We Collect

We may collect the following categories of information:

A. Information you provide to us

(1) Order & account information: name, email, phone number, billing/shipping address, order details, and customer support communications.

(2) Payment information: payment is processed by third-party payment processors. We generally do not store full payment card numbers.

(3) Marketing preferences: email/SMS opt-in status and communication preferences.

(4) User content (optional): reviews, feedback, photos, or other content you submit.

 B. Information collected automatically

(1) Device & usage data: IP address, browser type, device identifiers, pages viewed, time stamps, and referring/exit pages.

(2) Cookies & similar technologies: used for site functionality, analytics, fraud prevention, and advertising (see “Cookies & Advertising” below).

2) How We Use Your Information

We use information for the following purposes:

(1) To fulfill orders: process transactions, ship products, send order confirmations, and provide customer service.

(2) To operate and improve the Site: troubleshoot, analyze performance, and improve user experience.

(3) To communicate with you: respond to inquiries; send service-related messages (e.g., shipping updates).

(4) Marketing (with choices): send promotional emails/SMS where permitted, and personalize content.

(5) Security & fraud prevention: detect and prevent fraudulent transactions and misuse.

(6) Legal & compliance: comply with applicable laws, regulations, and lawful requests.

3) Cookies, Analytics & Advertising

We use cookies and similar technologies for:

(1) Essential site functions (e.g., cart, checkout, security),

(2) Analytics (to understand Site usage),

(3) Advertising (to show relevant ads and measure performance).

You can manage cookies through your browser settings. Depending on your region, we may also provide a cookie banner/preferences tool.

4) How We Share Information

We may share information with:

(1) Service providers who help us run our business (e.g., ecommerce platform, payment processors, shipping carriers, customer support tools, analytics, and marketing providers).

(2) Compliance & protection: when required by law, subpoena, or to protect our rights, users, and the public.

(3) Business transfers: in connection with a merger, acquisition, or sale of assets (with appropriate safeguards).

We do not share more than necessary for the purposes described above.

 5) Your Choices

Email marketing: You can unsubscribe at any time using the link in our emails.

SMS marketing: You can opt out by replying STOP (if SMS is used).

Targeted advertising: You may be able to opt out of certain targeted advertising.

6) Data Retention

We retain personal information as long as necessary to:

(1) fulfill orders and provide services,

(2) comply with legal obligations,

(3) resolve disputes,

(4) enforce agreements.

Retention periods may vary depending on the type of information and legal requirements.

 7) Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure.

 8) Children’s Privacy

Our Site is not intended for children under 13 (or the applicable age in your jurisdiction), and we do not knowingly collect personal information from children.

 9) International Users

If you access our Site from outside the United States, your information may be transferred to and processed in the U.S. and other countries where our service providers operate.

 10) Your Privacy Rights (U.S. & International)

Depending on where you live, you may have rights such as:

(1) Access: request a copy of your personal information

(2) Correction: request correction of inaccurate information

(3) Deletion: request deletion (subject to exceptions)

(4) Opt-out: opt out of certain advertising/“sharing” for targeted advertising

(5) Non-discrimination: not be treated differently for exercising privacy rights

 California residents (CCPA/CPRA):

You may have additional rights to know, delete, correct, opt out of sale/sharing, and limit use of sensitive personal information (if applicable).“We do not sell your personal information as defined by applicable law.”

How to submit a request:

Email us at service@petfamily365.com with the subject line “Privacy Request” and include:

(1) your name, email, and order number (if applicable),

(2) the request type (access/correct/delete/opt-out),

(3) any details needed to verify your request.

We may need to verify your identity before fulfilling your request. 

11) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new Effective Date.

 12) Contact Us

If you have questions or want to exercise your privacy rights, contact:

Email: service@petfamily365.com