Shipping Policy

We provide Free Shipping to the contiguous U.S. on orders over $45. (We don't offer delivery to Alaska and Hawaii.)

1. Orders will be shipped the next business day. If you would like to make any changes to your order, please email us before the next business day. You can expect delivery within 3-7 business days.

2. Shipping carrier: FedEx. Not available for P.O. Boxes Address. Please fill in your street address.

3. Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures and other causes.

4. Special note for B-end customers: Due to the large order volume and transportation complexity, our logistics policies may be different for B-end customers. Please contact our customer service team to confirm the specific transportation arrangements and policies. B-end customers are responsible for their own logistics risks and responsibilities.

If you have any questions, comments or suggestions, feel free to contact us at service@petfamily365.com.